Frequently Asked Questions
Pre-signing Questions
- Q. How long have you been in business?
- A: We have been providing web hosting services since 2008.
- Q. Do you offer a money back guarantee? What are the conditions for eligibility?
- A: We have a 30 Day unconditional money back guarantee for Shared and Reseller Hosting, Deticated Server excluded.
- Q. What's your uptime guarantee?
- A. We have a 99.9%+ Uptime guarantee.
- Q. What methods do you accept for payment?
- A: Currently we accept payments made via Google Checkout and Paypal.
- Q: Do you have a site builder?
- A: Yes we include a free site builder for all of our hosting packages.
- Q. What are the DNS servers for your hosting?
- A: They will be emailed to you after you signup.
- Q. If I go over my bandwidth limit for the month, what happens?
- A. If you use up your amount of bandwidth,
You will be charged for overage fees and will be able to upgrade your Plan at anytime.
- Q. Can I upgrade or downgrade my account?
- A: Yes, you may upgrade or downgrade your account anytime you like, just contact us.
- Q. Are you a Reseller?
- A: No, we're not a reseller, we have root access to and manage our own servers.
- Q. Will you place any ads on my site?
- A: WebFolder.US will NOT place any ads on your site.
- Q. Do you allow sites to advertise for money, on their web site?
- A: Yes, we allow sites to have commercial advertisements.
- Is PHP Safe Mode Turned On?
- A: No We have safe mode turned off.
- Q. Do you offer shell access?
- A: Yes we do.
- Q. Can I host friends?
- A: Yes, you may host your friends.
- Q. How long does it take to setup my account?
- A: Your account will be setup instantly and your account info will be emailed to you.
- Q. Are there any hidden costs, or setup fees?
- A: No
- Q: How can I view my site when my domain is still propagating?
- A: You'll be given the link in your welcome email after signup.
Web Hosting Service Questions
- Q. How do I connect to my FTP server?
- A: You will need to connect to yourdomain.com using your login info using a FTP Client such as CuteFTP
- Q. How come I can't delete a folder via FTP?
- A: Your FTP Client needs to be able to view Hidden files or you need to enable it inside your FTP Client. If you really can't delete it then just contact us.
- Q. What are the mail servers?
- A: POP3 and SMTP will be mail.yourdomain.com
- Q. When using php or perl, I get errors related to permission denied could not open/read file, what is wrong?
- A: Make sure your scripts are writeable. Simply chmod 777 the file or change the file to read/write from your ftp client.
- Q. How long does it normally take for domains to use their new nameservers?
- A: 24-48 hours.
Billing Questions
- Q. How do I get the 30 day money back?
- A: Simply email us your site username and password within thirty days and we process your refund in less then 24 hours.
- Q. How do I make a payment?
- A: All online payments are recurring. Your payment will automatically be deducted. You may also pay manually each billing cycle using the Google checkOut or Paypal option.
- Q. How do I upgrade or downgrade my account?
- A: A. Please contact us for an upgrade/downgrade. Be specific which package .
- Q. How do I stop billing & cancel account?
- A: If you wish to close your account simply contact us. If you want to request for a refund please include your payment info as well.
- Q. Can i use more than one Coupon at Checkout ?
- A: No, You Can Just Apply One Coupon per sale.
